1. Who We Are
Lost Traveler's Journey operates an online service for custom
fantasy cartography and map-design commissions.
2. Personal Data We Collect
Depending on how you use the website, we may collect your name,
email address, account information, selected character information,
map-request details, package selection, order information, payment
status and transaction references, messages, images, sketches,
references, and other information that you voluntarily submit.
Payment-card details are handled by the relevant payment provider
and are not stored by Lost Traveler's Journey.
3. Why We Collect Your Data
We collect and process personal data for purposes including
creating and managing accounts, receiving and processing map
requests, processing and verifying payments, communicating with
customers, providing project updates, delivering commissioned
services, maintaining order records, handling support and refund
requests, and complying with applicable legal obligations.
4. How Data Is Collected
Data may be collected directly through sign-up and login forms,
map-request forms, payment and payment-result interactions,
customer messages, image uploads, and other interactions with
the website.
5. How We Use Data
Personal data will be processed for purposes connected with the
service, customer requests, payment processing and verification,
communications, security, administration, legal obligations,
and other purposes permitted by applicable law.
6. Service Providers
The website may use third-party service providers needed to
operate the service, including hosting, database, authentication,
storage, email or forms, payment processing, payment verification,
and other technical services. Payment information is handled by
the applicable payment provider.
7. Storage and Security
We use appropriate technical, administrative, and organizational
measures to help protect personal data from unauthorized access,
alteration, disclosure, loss, or misuse. No method of transmission
or storage can be guaranteed to be completely secure.
8. Where Data Is Processed
Some services used to operate this website may process or store
data outside the Kingdom of Saudi Arabia. Such processing is subject
to the applicable legal requirements.
9. Sharing Personal Data
Personal data is not disclosed to third parties except where
necessary to provide the service, process or verify payments,
where the customer has consented, where required or permitted
by applicable law, or where disclosure is necessary to protect
rights or legal claims.
10. Retention
Personal data is retained only for as long as necessary to fulfill
the purposes for which it was collected, meet applicable legal or
contractual requirements, resolve disputes, maintain order records,
or protect legitimate rights.
11. Your Rights
Subject to the applicable provisions of Saudi Arabia's Personal
Data Protection Law and its Implementing Regulations, data subjects
may have rights including the right to be informed, access personal
data, obtain it in a readable format where applicable, request
correction or completion, and request destruction where the legal
requirements are satisfied.
12. How to Exercise Your Rights
To exercise an applicable privacy right or ask a question about
your personal data, contact Lost Traveler's Journey through the
support email: lost.travelers.journey@gmail.com.
13. Cookies and Similar Technologies
The website may use browser storage, cookies, session technologies,
or similar mechanisms where necessary to operate authentication,
account functionality, security, language preferences, payment
flows, and website features.
14. Children's Data
The service is not intentionally directed at children. Where
applicable law requires special handling of children's personal
data, the relevant legal requirements will be followed.
15. Policy Updates
This Privacy Policy may be updated from time to time to reflect
changes to the service, technology, payment process, or applicable
laws and regulations.
16. Contact
Business / Service Name:
Lost Traveler's Journey
Support Email:
lost.travelers.journey@gmail.com
Freelance Certificate:
FL-634530818